2. Handling of Personal Information

• (1) Collection, Use, and Provision of Personal Information
  When collecting, using, or providing personal information, we will clearly define the purpose for which the information is collected and handle it appropriately within the scope of that purpose.
•  Use and Provision Within the Stated Purpose
  When using or providing personal information, we will not use the information for any purpose other than those communicated to the individual concerned.
• Respect for Individual Rights
  We will respect the rights of individuals concerning their personal information and respond to inquiries and complaints within a reasonable period of time.

3. Handling of Customer Personal Information

How Helios Distillery Collects Customer Personal Information

Helios Distillery collects customer personal information through the following methods:

• (1) Information provided directly by customers by telephone, letter, email, fax, or in person.
• (2) Referrals from other members.
• (3) Through third parties to whom we outsource order-processing services.

Note: When outsourcing order-processing services, we establish appropriate requirements and procedures for the proper handling of personal information.

We do not obtain personal information from mailing list brokers or other personal information providers.

How Helios Distillery Uses Customer Personal Information

Helios Distillery uses customer personal information for the following purposes．

• (1) To provide our services, improve the quality and content of our services, encourage the use of our services, and ensure the proper and smooth operation of our business.
• (2) We appoint a Personal Information Protection Manager and implement appropriate security measures to ensure the safe and proper management of personal information.
• (3) We may send customers information about our products and services by postal mail, email, and other appropriate means of communication.

• (1) We may ask you to provide personal information such as your name, address, postal code, telephone number, gender, date of birth, email address, credit card number, and other information as necessary.
• (2) The personal information we collect may be used to deliver products, provide services, verify your identity, and process payments and billing.
• (3) We only ask you to provide personal information that is necessary and appropriate for the relevant purpose, to the extent that providing such information does not cause you undue inconvenience.

Note: Please be aware that if you do not provide the requested information, we may not be able to provide appropriate advice or certain services.

Disclosure of Customer Personal Information to Third Parties

We properly manage customer personal information and will not disclose or provide it to third parties except in the following cases:

• (1) When we have obtained the customer’s consent.
• (2) When the information has been processed into statistical data in a manner that does not allow individual customers to be identified.
• (3) When disclosure or provision is required by law or other applicable regulations.
• (4) When all or part of the handling of personal information is outsourced to a third party to the extent necessary to achieve the specified purposes of use.

Management of Customer Personal Information

We implement appropriate measures to protect personal information against loss, misuse, unauthorized alteration, and other risks.

Personal information is stored in a secure environment that is not accessible to the general public.

We may outsource the handling of personal information to companies with which we have entered into confidentiality agreements as part of the outsourcing of certain business operations.

In such cases, personal information will continue to be protected in accordance with our Personal Information Protection Rules, and we will exercise necessary and appropriate supervision over the companies to which such handling is outsourced.

Examples of Outsourcing the Handling of Personal Information

• (1) To deliver ordered products, we provide customers’ names, addresses, and telephone numbers to delivery service providers and entrust them with the delivery of those products.
• (2) We use personal information received from the service providers to whom we have outsourced our order-processing operations to deliver the products ordered by our customers.

Note: If you wish to request the disclosure of your personal information or to update or correct your registered information, we will respond promptly and within a reasonable period of time. For inquiries, requests for corrections, or other matters concerning your personal information, please contact the inquiry desk listed below.